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Cookies

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What are cookies? ACM.nl uses cookies and web statistics. It is explained below what cookies are, why the Netherlands Authority for Consumers and Markets (ACM) uses them, and exactly what kinds of cookies ACM stores on users’ devices. We also give information about the web statistics that we keep. Why does ACM store cookies? We store cookies in …

2018-2019 ACM Agenda

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The Netherlands Authority for Consumers and Markets (ACM) has chosen four topics for its 2018-2019 Agenda, these are: The digital economy Energy markets in transition Prescription drug prices Ports and transport We have chosen these topics based on complaints filed with ConsuWijzer, consultations with businesses and consumer organizations, and on …

2018 ACM Conference

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On April 26, 2018 the Netherlands Authority for Consumers & Markets celebrated its five-year anniversary. On this occasion, we also said farewell to our Chairman, Chris Fonteijn. …

Program

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On April 26, 2018 the Netherlands Authority for Consumers & Markets (ACM) celebrates its five-year anniversary. On this occasion, we also say farewell to our Chairman of the Board, Chris Fonteijn. The Digital Economy – Friend or Foe? The digital economy offers exciting opportunities and options. But do consumers understand what companies do with …

Blockchain: promises and perils - No more seats left

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Blockchain is thought by many to have immense potential, as it may transform the fundamental structures of our society in a decentralized digital realm. But now, the dust of the initial blockchain and cryptocurrency mania is settling down, and more and more criticisms are expressed with respect to the technology’s impact. In this session, we aim …

Imperfect behavior? - No more seats left

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Our world is not the center of the universe. Learning this painful truth was not unlike the one we face now: we are not as rational as we like to think. Social psychologists and behavioral economists around the world are fascinated by questions about decision-making and its fallacies. It turns out our brain is not entirely rational and instead …

Energy consumers in transition - No more seats left

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This session on the energy transition will cover the key role of consumers in that process. Consumers are supposed to become much more aware of the way they use their energy. We will explore the role of consumers as well as the challenges they will face. Will they be able to perform? And what should regulators do to assist consumers? Speakers …

Afternoon (12:45 - 16:30): Speakers

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After lunch, our speakers will take the stage. …

Evening: Reception

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From 16.30 untill 19.00 hours a reception will be held. Attendees will have the opportunity to say farewell to ACM Chairman Chris Fonteijn, who will be leaving office on May 1. …

Ms. Gillian Tans – CEO of Booking.com

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As Booking.com’s Chief Executive Officer, Gillian Tans is responsible for the global strategy and operations of Booking.com, including the management of all business units within the organisation. Previously, Gillian served as Booking.com’s President and Chief Operating Officer, a role she was appointed to in 2011, as well as other positions at …

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