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Reporting spam to ACM

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Have you received spam? And has it caused you inconvenience? File a report with the Netherlands Authority for Consumers and Markets (ACM). We are able to deal with spammers who distribute unwanted messages from the Netherlands. Fines can be as high as EUR 900,000. Why file a report? In order to be able to deal with spammers, we need evidence. And …

Legal advice

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Are you a business or business owner, and do you have any questions about competition rules or consumer rights? Or would you like to submit a tip-off or complaint to ACM? You can reach us by calling +31-70-7222-000 from Monday through Friday between 8:30 am and 5:30 pm. Are you a consumer? Do you have questions or problems regarding a non-business …

Information for companies and individuals on how to pay fines

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Has the Netherlands Authority for Consumers and Markets (ACM) imposed an administrative fine on you or your company? If so, please note it is important that you pay your fine on time. If you fail to do so, you may face additional charges. The procedure for payment and how to prevent additional charges is explained below. Within what period should …

Klacht over de ACM - formulier

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Heeft u een klacht over de werkwijze van Autoriteit Consument & Markt en/of haar medewerkers? Gebruik dan onderstaand formulier. Gaat uw melding over een andere organisatie dan de ACM? Gebruik dan het Tip ons formulier . We willen u graag kunnen bereiken voor de behandeling van uw klacht. Lees hier wat de ACM doet met uw persoonsgegevens . (Opent …

Privacy & toezicht in de zorgsector

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De ACM heeft wettelijke taken bij het toezicht in de zorgsector. Om deze goed uit te kunnen voeren, ontvangt de ACM de declaratiegegevens die zorgverleners bij zorgverzekeraars en zorgkantoren hebben ingediend. Deze declaratiegegevens worden in opdracht van de zorgverzekeraars verzameld door Vektis . De ACM gebruikt deze gegevens om statistische …

Our duties

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The Netherlands Authority for Consumers and Markets (ACM) is charged with: competition oversight; sector-specific regulation of several sectors; enforcement of consumer protection laws. Our objective is to ensure that markets work well for people and businesses. ACM enforces the rules that apply to businesses by combating unfair practices, and by …

Our oversight style

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Our oversight style is the way the Netherlands Authority for Consumers and Markets (ACM) carries out its tasks. The effect of our actions is central. Imposing sanctions on the violators is not our sole objective. We also wish to tackle the underlying causes of those violations, and to prevent repeat offenses. To that end, we are able to choose …

Our Agendas

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In its Agendas, the Netherlands Authority for Consumers and Markets (ACM) announces what topics it will focus on. Consumers and businesses thus know what they can expect from us. But we also like to know what you expect from us. That is why we welcome responses to our Agendas when they have been published. We call that the consultation period. …

International cooperation

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The Netherlands Authority for Consumers and Markets (ACM) work closely together with fellow regulators and other agencies outside the Netherlands. Consumer problems and business problems do not stop at the border. The Netherlands has an open economy. International trends and developments greatly influence our economy. Cooperation is focused on the …

Annual reports

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ACM publishes all of its annual reports on a dedicated website. You can find all of our annual reports below. 2023 Annual report 2022 Annual report 2021 Annual report 2020 Annual report 2019 Annual report 2018 Annual report 2017 Annual report 2016 Annual report 2015 Annual report 2014 Annual report 2013 Annual …

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